Clients should clearly define LSAs to represent the intent of the service level. The Supplier shall implement all measurement and monitoring tools and procedures necessary to measure, monitor and report on the Supplier`s performance in providing the Services against the applicable service levels, in sufficient detail to verify compliance with the Service Levels. This agreement constitutes a service level agreement („SLA“ or „agreement“) between the company name and the customer for the provision of IT services necessary to support and maintain the product or service. A basic service level agreement behaves like a list that typically defines the work that can be done and what is excluded. This Agreement informs both Parties of the obligations and the extent of the work to be carried out. This is undoubtedly „IT services“, but we felt it deserved its own proposal, as it is a massive application case in the IT sector and a great one for service level agreements. . . .